Kleen-Tex Europe is looking for a proactive, creative and analytical person who is eager for a new challenges as a:

Customer Service Specialist

Your work location: Birchwood, Warrington, UK

Mode: On-site

As Customer Service Specialist will be responsible for:

• Entering customer orders to the ERP and CRM and other systems in a timely manner
• Creating items in the system based on standard attributes and management of customer cross references
• Management of incoming calls
• Provide product advice and recommend suitable products based on customer requirements via email, telephone and customer service platforms including but not limited to ZenDesk and Trust Pilot
• Follow communication procedures, guidelines and policies
• Handle complaints, provide appropriate solutions and alternatives within the specified time limits and follow up, where necessary, to ensure resolution
• Issue sales invoices as needed
• Undertake general administration tasks as required
• To support and develop the team in delivering a High Performing Culture
• Inputting eBay orders onto the ERP system
• Order processing
• Handling of catalogue and sample requests
• Answering Feefo / PayPal reviews as required
• Liaising with service providers such as WeAnswer
• Liaising with other departments as necessary
• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution
• Maintenance of client customer portals such as but limited to Next plc, John Lewis and Robert Dyas

Requirements and skills:

• Very good knowledge of English
• Familiar with CRM systems and practices
• High school diploma or equivalent
• Very good knowledge of Excell
• Strong phone contact handling skills and active listening
• Customer orientation
• Any foreign language ( especially French and / or German) would be a great advantage

We will provide you with:

• Contract of employment
• Competitive salary
• Working in an international environment in a company with an established position
• Flexible working hours
• Benefits – Pension, Holiday Pay, Sick Pay, Life Assurance, own parking place

If you are looking for a role that will allow you to be associated with a company for the long term and have creative and analytical skills apply now!

We thank you for your interest in joining the Kleen-Tex family!