Customer Service Specialist with French Language
Kleen-Tex Europe is looking for a proactive, creative and analytical person who is eager for a new challenges as a:
Customer Service Specialist with French Language
Your work location: Birchwood, Warrington, UK
Mode: On-site
As Customer Service Specialist with French Language you will be responsible for:
- Entering Customers orders to the ERP and CRM system in timely manner and correct way
- Open and maintain customer accounts by recording account information
- Creating items in the system based on standard attributes
- Coordinating of creation new item groups in the system (with cooperation with operation department)
- Manage large amounts of incoming calls
- Provide product advice and recommend suitable products based on customer requirements
- Recommend potential products or services to management by collecting customer information and analysing customer needs
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Follow communication procedures, guidelines and policies
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Issuing sales invoices
- Undertake general administration tasks as require
Requirements and skills:
- Very good knowledge of French
- Familiar with CRM systems and practices
- High school diploma or equivalent
- Business level oral and written French
- Very good knowledge of MS Office
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
We will provide you with:
- Contract of employment
- Competitive salary
- Working in an international environment in a company with an established position
- Flexible working hours
- Benefits – Pension, Holiday Pay, Sick Pay, Life Assurance, own parking place
If you are looking for a role that will allow you to be associated with a company for the long term and have creative and analytical skills apply now!
We thank you for your interest in joining the Kleen-Tex family!
Apply in writing with your CV to:
HR Department
Kleen-Tex Industries Ltd.
Unit 717 Eddington Way
Birchwood Park
Warrington
WA3 6BA
Please note:
We will contact successful candidates directly for further information and interview requests.
By submitting your personal information to us you agree to your data being used by us to process your application for the purpose of our recruitment process. Your personal data will be treated in accordance with the Data Protection Act 2018 and will remain secure at all times. Only our Human Resources Team and Authorised Management personnel will have access to your information.